FAQ for providers, doctors & staff

We help you achieve higher case acceptance. Patients are more likely to book comprehensive treatment plans because they have payment options, including affordable low monthly payments and no interest financing.

Our new custom credit scorecard allows us to approve patients that other companies may deny, without charging you a higher service fee. We also provide the highest minimum credit lines available, competitive service fees and attractive no interest payment plans that patients want. Your staff will like our easy application process, online tools and exceptional customer service.

Our application and funding process is quick and easy. Once a short patient credit application is submitted, you will receive a credit decision in as little as 20 seconds. We then provide you with a Purchase Verification Invoice (PVI), a one-page form detailing the dollar amount of the credit line with all credit approvals. On the day the treatment plan is started, simply complete the PVI and submit it online or fax it to a toll-free number for non-recourse payment. We will process payment to your practice within about 24 hours via ACH (direct deposit).

None. There are no sign-up fees or monthly maintenance fees. There are no additional fees to use our service online to apply for credit, track credit decisions, funding status, and open lines of credit.

Approval percentage will depend on how you implement patient financing in your practice. Practices that offer patient financing programs up front experience a higher approval percentage and a broader range of credit decisions.

Every approval has a minimum credit line of $5,000 and up to $20,000 for patients with better credit.

For your convenience, we offer multiple options. Patients can apply right from your office by filling out a short application that can be faxed to our office. Your staff can complete an even shorter application online and receive a response in seconds. At home, your patients can even submit applications online or over the phone.

Complete an electronic invoice from our secure Web site and submit it to us. There's no faxing or complicated paperwork necessary. We will process your non-recourse payment within 24 to 48 hours by ACH (direct deposit).

We charge a fee to help cover our lending risk. Payment is non-recourse.

You will have access to HealthAdvance-Online, a secure Web site that provides daily reports of all activity, including credit decisions and funding status, plus a Pipeline Report of patients who have not used available lines of credit to pay for their treatment plans.